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Privacy Policy

Effective date: October 21, 2026

This Privacy Policy explains how HaaiWorks ("HaaiWorks," "we," "us," or "our") collects, uses, and protects information when you visit our website, book a call, fill out a form, or use our services. HaaiWorks is a small AI services business based in Ohio, United States, that builds and manages AI employees for local businesses.

1. Information we collect

Information you give us

  • Contact details such as your name, email address, and phone number
  • Business details such as your business name, business type, and what you'd like help with
  • Booking details such as the date and time of your call and any notes you add
  • Messages you send us, and information you share during calls or onboarding
  • Billing details when you become a client (payments are handled by our payment processor; we do not store full card numbers)

Information collected automatically

  • Basic technical data such as IP address, browser type, device type, pages visited, and referring page
  • Information from cookies and similar technologies (see Section 4)

2. How we use your information

  • To schedule, confirm, and remind you about calls you book
  • To respond to your questions and send information you request
  • To prepare proposals, deliver our services, and provide support
  • To send invoices and process payments
  • To send occasional emails about our services (you can unsubscribe at any time)
  • To send text messages only if you have opted in (see Section 6)
  • To keep our website secure, understand how it is used, and improve it
  • To comply with legal obligations

3. How we share information

We do not sell your personal information. We share information only with service providers that help us run our business, and only as needed for them to provide their services to us. These include providers for:

  • Scheduling and customer management: booking calendars, forms, and contact records
  • Messaging: email delivery and, if you opt in, text message delivery
  • Payments: payment processing and invoicing, including memberships and checkouts we set up for client businesses (card details are handled by the payment processor, not stored by us)
  • Website hosting and analytics

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or sale, in which case this policy will continue to apply to your information.

4. Cookies

Our website uses cookies and similar technologies to make the site work (for example, booking and forms), remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings; some parts of the site, such as booking, may not work properly without them.

5. Email

If you book a call or contact us, we'll email you about that request. We may also send occasional emails about our services. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly.

6. Text messages (SMS)

  • Opt-in only. We send text messages only to people who have given consent, for example by checking the SMS consent box when booking a call. Consent is not a condition of booking or purchasing.
  • What we send: messages about calls you booked (confirmations and reminders) and, where you've agreed, related service messages.
  • Frequency varies. Message and data rates may apply.
  • Opt out anytime by replying STOP. Reply HELP for help.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with or sold to any third parties, except service providers that deliver messages on our behalf.

7. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, such as providing services, keeping business and tax records, resolving disputes, and meeting legal requirements. We then delete it or make it anonymous.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices

  • Unsubscribe from marketing emails using the link in any email
  • Stop text messages by replying STOP
  • Ask us to access, correct, or delete your personal information by contacting us (see Section 12). We may need to verify your request and may keep certain information where the law requires it.

10. Client customer data

When we build AI employees for a client business, we may process information about that business's customers (for example, phone numbers of customers who join a rewards program) on the client's behalf and according to the client's instructions. In that case, the client's own privacy policy also applies to their customers.

11. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

12. Contact us

Questions or requests about this policy? Contact us through the booking or contact form on our website, and mention "Privacy" in your message.

13. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version on this page with a new effective date.